Congratulations on your purchase of Sun Window Products!

Sun window and door products are designed to provide years of beauty, comfort, and energy saving performance for your home. The information in this Owner's Manual is provided to assist you in using and maintaining your Sun products. Please read all the information so that you can gain the maximum benefit from your Sun windows and doors.

Safety Information and Warnings!

Fall Prevention (Open Windows)
Warning! An open window is a possible fall hazard. Closely monitor children, feeble or week individuals, and pets around open windows.

Fall Prevention (Screens)
Warning! Window and Door screens are not designed to support weight and will not prevent falls. Do not lean against screens in an open window or door. Closely monitor children, feeble or week individuals, and pets around open windows and doors.

Glass Breakage
If the glass in your window or door product becomes broken, you can obtain replacement glass from Sun. Contact your Sun dealer or representative, or contact Sun directly to order a replacement I.G. unit. You will need to know the product name, size, glass description, grille type, pattern and color if grille system is in the I.G. unit. All of this information is available from the original invoice. Supplying Sun with the invoice number will help in obtaining the correct replacement.

Glass Caution
Warning! This product contains glass components which, if broken, can cause serious injury. Use extreme caution and keep children away from broken glass.

Tempered Glass Characteristics
Tempered glass is called ”safety glass.” It is more resistant to breakage than normal float glass and if it is broken, breaks into relatively small, blunt particles, which are less likely to cause injury. Approximately five times stronger than annealed glass of equal thickness. Greater resistance to thermally induced stress than heat strengthened or annealed glass. Suitable fore use as a safety glass. Tempered safety glass is mandated in many window applications and all door applications. Suitable where safety glazing is required, for fire knockout panels, all glass entrances and where extreme wind loads are a concern.

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Product Performance Information and Warnings!

Chemicals and Cleaners
Do not allow any chemicals, chemical vapors, acids, cleaners, brick or masonry cleaners, abrasives, or other substrates to contact (directly or indirectly) any of the product surfaces, parts, and hardware. Deterioration or damage to the product may result. Protect all product surfaces, parts, and hardware during all phases of construction and finishing. Surface scratches as well as damage from any such chemical, chemical vapor, acid, cleaner, brick or masonry cleaner, abrasive, or other substrate is not covered by this warranty. Proper cleaning information is available in the Sun product Owner’s Manual. See your Sun Window Dealer or Representative for more information.

Hardware Finish
The locks, keepers, operators, tilt latches, handles and hinges have either a painted or metal finish. Do not allow harsh abrasives, chemical solutions, or chemical vapors to contact the product hardware. These can damage the hardware finish, hardware material or hardware function. Scratches and chemical damage to product hardware are not covered under the warranty.

Glass Films or Coatings
Do not use any type of glass film or coating on insulated glass units. These films and coatings can create adverse conditions upon the insulated glass unit, which may result in glass breakage or failure of the insulated glass unit. The use of any glass film or coating will void the warranty.

Identifying Seal Failure
An Insulated Glass unit consists of two or more pieces of glass that are joined together with a sealed air space separating them. The sealed air space increases the thermal properties of the window. A seal failure is when a leak occurs in the seal that separates the glass. The main identifying characteristics of a seal failure is when a film of vapor or dirt becomes visible between the pieces of glass (inside the seal). See the Sun Warranty for more information on the Insulated Glass Warranty and seal failures.

Water/Moisture Management
Proper management of water and moisture is an essential part of any structure. All structures must have a functional, engineered drainage system as part of its exterior finished wall system. Sun Windows, Inc. cannot control or be responsible for water/moisture management beyond the product itself. All products manufactured by Sun Windows must be properly installed as described in Sun’s installation instructions. All products manufactured by Sun Windows must be properly flashed and a complete vapor barrier applied to seal the product opening. Proper installation of drainage systems, flashing, water and vapor barriers are the sole responsibility of the owner or their agents.

Mold Prevention
Household mold and mildew can create an unpleasant living environment. It can be unhealthy. It can also be damaging to the building structure. Mold and mildew are the results of environmental conditions in the building, mostly high humidity. Prevention of mold and mildew can be achieved by properly managing water and moisture. See the section Water/Moisture Management for additional information.

Proper Installation
Improper installation will void the warranty. Please be sure to read and follow the Sun Installation Instructions provided with the product. If you did not receive Sun Installation Instructions with the product contact Sun Windows to request a copy before you install the product. Be sure to specify what products you are installing.

Condensation
Condensation (moisture or ice forming on the surface of the glass or frame) is the result high humidity within the house and cool air temperatures outside. Windows and doors do not cause condensation and, therefore, the occurrence of condensation is not covered by the warranty. Environmental conditions, humidity, water or ice on any product related surface, are not covered by the warranty. If condensation occurs, it is an indication that humidity levels within the house are improper and that measures should be taken to correct the environmental conditions within the home. See Sun’s Condensation Information sheet for more information.

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Product Application and Installation

Special Requirements
It is the responsibility of the customer to notify Sun Windows of any special requirements for product applications, including (but not limited to) egress size requirements, tempered glass or safety glass requirements. Sun Windows is not responsible for verifying building codes and requirements for the applications of its products. Always check your building codes for special requirements before you order.

Installation
All products manufactured by Sun Windows must be installed in accordance with Sun Installation Instructions. Compliance with these instructions is mandatory for proper performance of the product. Failure to comply with these instructions will void the warranty. If you do not have a copy of the installation instructions, you can obtain one from your Sun Window Dealer or Representative, or by contacting Sun Windows Customer Service, Sun Windows, Inc. / 1515 East 18th Street / Owensboro, KY 42303 / phone (270) 684-0691 / fax (270) 926-6452 / info@sunwindows.com / www.sunwindows.com.

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Product Operation Instructions

Slider Windows
SunVinyl Slider Windows are windows with two or three sashes, side by side. Two sash units have one sash that opens and one that doesn't. On three sash units, the center sash is fixed while the two flanking sashes open. The operating sashes slide open horizontally.

To open the sash:
1. Unlock the sash locks located on the sash check rail (the meeting rail between the operating and fixed sash).
2. Open the sash by gripping it at the finger lift rail (located on the sash frame member opposite the locks) and slide it sideways.

Locked	Unlocked	Sash slides open.

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Product Adjustment Instructions

SunVinyl Slider windows do not have any user-adjustable features.

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Cleaning Instructions

Cleaning the Glass
Use typical household glass cleaner and a soft cloth to the clean the glass.

Cleaning the Metal Surfaces
The SunClad exterior aluminum should be washed occasionally with a mild soap and water solution and rinsed with a gentle spray of water.
Metal hardware surfaces can be cleaned with a cloth dampened with a mild household cleaner, then polished dry with a clean soft cloth.

Cleaning the Vinyl Surfaces
Clean with a mild soap and water solution and a soft cloth.

Cleaning the Screens
Remove from the window and wash with a mild soap and water solution. Rinse with a gentle spray of water.

Cleaning Sliding Panel Tracks
Keep bottom and top tracks clean on Sliding Doors. Periodically remove all dirt and debris from the tracks.

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Maintenance Instructions

Removal of Sun Label
The Sun label can be easily removed by simply peeling it from the glass.

Screen Removal
Screens fit into a screen track with screen plungers to hold the sides of the screen in place.

To remove a screen from a SunVinyl Slider Window:
1. Open the sash and locate the screen plungers on the screen frame.
2. Release the screen plungers to free the screen from the screen track.
3. Push the screen outward.
4. Let the top of the screen slip free of the top screen track and remove the screen.
Note: Slider screens remove to the exterior.

Slider Window Sash Removal
SunVinyl Slider window sashes operate on a roller-track system.

To remove the sash:
1. Unlock the sash and slide it part of the way open.
2. Gripping both sides of the sash, raise it straight up until the bottom of the sash clears the bottom frame track.
3. Pull the bottom of the sash toward you and lower the top out of the top frame track.

To install the sash, reverse the process.

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Painting Instructions

Painting Instructions for Vinyl Products
Do Not paint any vinyl product or vinyl surface. Doing so will adversely affect the product and void the warranty.

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Certifications

Sun products are certified in accordance to the following programs and standards.
WDMA (Window and Door Manufacturers Association) Hallmark Certification Program.
SIGMA (Sealed Insulated Glass Manufacturers Association).
Energy Star for windows.
NFRC (National Fenestration Ratings Counsel).
ASTM

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Warranty Service Information

Sun Product Warranty
All Sun products are covered by a Sun Limited Warranty. There is a warranty for SunClad Window and Door Products, one for SunVinyl New Construction Windows, and one for SunVinyl Replacement Windows. These warranties are detailed in other documents that should be part of your Owner's Information packet. If you did not receive these documents contact your Sun dealer or representative, or Sun Customer Service to request a copy.

Requesting Warranty Service
If you have a problem with your products that you believe is covered under this warranty. Write a letter describing (in detail) the problem. If possible, include photographs of the problem.

Specify:
1. The type of product(s) involved (Sun Clad; Window or Door; Casement, Double Hung, Inswing Door, etc.).
2. The product size.
3. State what you think will correct the problem.
4. The date the products were purchased.
5. The original invoice number.
6. Your name, address and phone number(s).
7. The best time to contact you.
8. Include a map with driving directions to your location from a major highway.
9. Send this information to: Sun Windows, Inc. / Warranty Services / PO Box 1329 / Owensboro, KY 42302-1329.

Warranty Registration
All customers of Sun Windows are encouraged to register their products. Warranty registration insures that both the customer and Sun Windows, Inc. has the necessary information to validate the warranty for their Sun Window product or products. Fill out the Warranty Registration Card (included in the Sun Warranty brochure, see note above) with all the information completed and send the card to Sun Windows. Your products will be registered. Warranty Registration is mandatory for requesting warranty service, so registering your products enhances the process should you ever need to make a service request.

Registering Your Products
The limited warranty shall not be effective unless the Warranty Registration Card is completed and returned to Sun. Please register your warranty within 30 days after completion of installation. Warranty Registration is the responsibility of the owner or their agent.

To Register Your Products:
1. Locate Warranty Registration card (included in the information packet).
2. Complete the owners information, sign and date the owner’s acceptance.
3. Have the Dealer/Builder to complete their portion, sign and date the Dealer/ Builder acceptance.
4. Return the card to: Sun Windows, Inc. / Warranty Services / PO Box 1329 / Owensboro, KY 42302-1329

It is the responsibility of the registered owner(s) to fully and accurately complete the registration card. This includes Property owner’s name, address, phone number, original invoice number and date. All fields are required for registration to be valid. Do not sign the Registration Card until the warranty is read and understood. By signing the registration card, you testify that you have read, understand, agree to, and accept all the terms, conditions, and remedies set forth in this warranty.

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Contact Information Sun Windows, Inc. / 1515 East 18th Street / Owensboro, KY 42303 / office: (270) 684-0691 / fax: (270) 926-6452 /email: info@sunwindows.com / web: www.sunwindows.com