Terms and Conditions

Dealer Discounts
All prices listed in this catalog are list prices, unless noted other wise, and are subject to your discount. All prices and sizes are subject to change without prior notice.

Changes & Cancellations
No product may be cancelled or changed once production has been started. Please contact Customer Service if you need check on the status of an order.

Return for Credit
Sun Windows are made-to-order with the options and accessories requested per order. No inventory or inventory space is available. Therefore, returns can not be accepted.

Return Authorization for Warranty and Sample Items
Only warranty and sample items with proper, written Return Authorization may be returned.

Product Service
If for any reason you need to request service covered by a Sun Window Warranty, go to our Product Service Form, fill out the information and submit it. Your request will be sent to our Service Department for review. They will contact you to make to coordinate the service to your Sun Window and Door Products.

Ordering Products - EZ-Quote Plus
Sun Windows has a product quoting and ordering software tool available to our dealers. All dealers are strongly encouraged to use this software to quote and order Sun products. This insures that the information is accurately communicated. All other methods of placing orders (verbal, FAX, email, etc.) are highly discouraged and become the sole responsibility of the customer. Sun Windows accepts no responsibility for errors on non-EZ Quote orders.

Order Date
The Order Date is the date the order is entered in the Sun Order Entry System. This is normally the same date the order is received. However, the order date may be a later date if any of the following occurs:
1) the order is submitted by phone.
2) the order is submitted with a credit application pending approval.
3) the order is pending approval for C.O.D. shipment.
4) the order is on hold due to account not kept in terms of agreement.
5) the order is received more than one day after date that is written on the order.
6) the order has special conditions that require approval.

Extended Lead Times
Many products and options in this catalog involve special or additional fabrication that requires extended lead times and require additional time for delivery. Contact your Customer Service Representative for product delivery concerns.

Receiving Products
Upon receiving Sun Window products always carefully inspect the products to verify that they are what you ordered and that they are received in good condition. Do not accept damaged products. Damaged products should be returned on the same Sun Window delivery truck. Additionally, Sun products are packaged for delivery in protective wrap. DO NOT sit or store these packaged products in direct sunlight or high heat areas. The packaging should be removed before the products are exposed to these conditions.

All certified quotations will be honored for 30 days from the date quoted/certified. Please certify your quotations using our EZ-Quote software tool.


Sun Windows and Doors